MORE ABOUT LUFEMMERA
where are your ingredients from?
We work with a variety of reputable suppliers from across the globe, and buy from Canadian and Ottawa suppliers wherever possible.
I noticed ingredients like zamzam and blackseed...
Our products pull upon many holistic traditions. We do incorporate ingredients from the Abrahamic faiths, as we recognize that traditional cultures codified substances that they valued highly for their efficacy. Science has now displayed that these ingredients are indeed effective and in harmony with the body.
How do I order custom skincare?
Book a consultation with the founder of LUFEMMERA here.
How can I visit the LUfemmera spa?
Our spa is a mobile spa that is based out of Ottawa. The spa is available for travel, by request. Please contact us with what you had in mind.
Why do you make such small batches?
As all products are made by one individual, we do not use industrial-scale tools. Additionally, smaller batches guarantee freshness.
I thought you were a luxury brand - why is your packaging so basic?
An excellent observation. With LUFEMMERA, the focus is on the quality of your experience and the purity of the formulations. Our ingredients are the stars—highlighted clearly on every label—because true luxury is about how a product feels on your skin, the calm it brings to your senses, and the nourishment it provides.
We also operate with a near zero-waste philosophy. Extraneous packaging is wasteful and often used in the industry to distract from products of lesser quality. We believe integrity should not be hidden behind gold foil or weighted bottles.
That said, beauty has its place. As we grow, we plan to collaborate with artisans to create glass vessels and packaging so exquisite they can live in your home as treasured objects—elevating your rituals while remaining true to our values of purity and sustainability.
Frequently asked questions
What is the return policy?
We do not accept returns at this time.
Are any purchases final sale?
All items are final-sale.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured in our atelier in Ottawa.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.